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Delivering On-demand Team Management to Bike Share Operators

Bike Share operators around the world are looking for easier and better ways to manage its operations and operational staff. They need solutions that can make internal team management simple and reliable.

 

Today, Bike Share operators are struggling with outdated team creation and management processes that restrict how they carry out their day-to-day tasks. They are burdened with manual inputting, time implications and constant miscommunications internally.

 

When your operational staff are not working together efficiently, your whole scheme could be at risk. Your redistribution and internal operations are not optimised and that could have a negative impact for your riders.

 

It’s why team management has been a big priority for us. Operators are looking for easier ways for its distribution teams to work together, communicate and collaborate. In BICO version 15.1.0, we made it simple to create and manage multiple teams.

 

Operational staff can now set up teams in real-time without the need to do so in advance. They are free to start their day and update the app as they pick up new job requests. It saves valuable time and effort for staff and enables them to operate more efficiently when redistributing the bikes.

 

Bike Share operators really benefit from a dynamic management platform that can keep up with the changing industry. You’ll see better optimised internal processes that enable your teams to work together to better serve the market. That gives riders complete confidence in your scheme.

 

Riders can trust that your bikes and resources are available when and where they need them. They can rely on your scheme to get to their end location each and every time. That builds strong ridership and helps you grow locally and around the globe.

 

In BICO v15.1.0, we’ve worked closely with our partners to add new features including:

 

  • Simple Team Creation

Our BICO Android application lets users create teams with the app by selecting a User Name, Shift, Break Time, Vehicle, Depot and Team Name, which can be easily edited.

 

  • User Verification

The latest BICO update includes a simple user verification process that can be set up by entering the username and password. This is an optional feature and can be turned on or off.

 

  • Usability & Stability Improvements

BICO 15.1.0 also comes with a range of usability improvements, general bug fixes and stability improvements.

 

At Stage Intelligence, we’re continually updating our app to deliver a simpler, faster and better way to manage a Bike Share Scheme. We’re improving the usability, stability and performance of the app while adding new features to give partners around the globe a reliable Artificial Intelligence (AI) platform.

 

If you’d like to find out more about the latest BICO update and how that impacts Bike Share operators around the globe, please get in touch: tom.nutley(@)stageintelligence.co.uk

Stage Intelligence’s Usability Data Reveals the Need for Better Bike Share Scheme Management

Insights from schemes in London, Paris, New York and Chicago show that data can be used to deliver optimised rider experiences and grow Bike Share Schemes

LONDON, 8 November 2017 – Stage Intelligence, the leading provider of Bike Share Scheme management solutions, has released its 2016 Q4 data on bicycle and docking station usability and availability across Bike Share Schemes in London, Paris, New York and Chicago. Usability is central to providing an exceptional rider experience and supporting the growth of Bike Share Schemes. It ensures bikes and docking stations are available when and where they are needed most.

The data reveals Chicago and London leading the group with an average usability figure for the quarter of 99.3% and 99.4% respectively. Chicago has been consistent in delivering a reliable Bike Share Scheme to its riders. London is also rated highly but this could indicate over servicing its market, which can create unnecessary costs and limit growth.

New York City ranks the lowest of the major cities with an average usability figure of 90.2% for the quarter. It means that on average 10% of riders at any given time cannot access the bikes or docking stations they want. Paris follows New York City with an average usability of 98.1% with usability dipping to lows of 76.7%. The inconsistency in the scheme means that it may be difficult for riders to depend on the scheme on a daily basis.

“Bike Share riders and cities benefit from Schemes that are easy and reliable to use,” said Tom Nutley, Head of Operations at Stage Intelligence. “Operators need to make sure that riders have access to bikes when and where they need them without over servicing the market. This is where the London scheme could be at most risk. The data is very positive for London but it could be using too much city resources to manage its operations especially when there is no need to.”

Stage’s usability measure compares all docking stations that are within easy walking/cycling distance in a published 500m radius from each other, which can be altered by the BICO platform. The platform takes into account each city’s SLAs when measuring the usability of a Bike Share Scheme. A docking station is usable if there are bikes and docking points available at the station itself or at one or more of its neighbours. The BICO platform can also set custom usability defined by a specific threshold or the SLAs of different cities.

“For Bike Share schemes to be seen as a real, public transport solution and a smart answer to urban mobility, they need to work as good or better than existing public transport services,” said Paul Stratta, Director, at Platform for European Bicycle Sharing & Systems (PEBSS), an initiative from the ECF. “Nowadays people go to bus and railway stations expecting the services to be there, and for it to operate on time. It should be the same with Bike Share schemes. Collecting and analysing data allows Bike Share operators, and their city clients, to get a big picture of operations and understand where bike share can improve and how exactly to do it.”

The neighbourhood approach goes beyond the usual cluster and geographic data collection method which may be a sub-optimal approach – especially in larger schemes. It can identify if Bike Share Schemes are managed well and if it is over or under servicing the cities and its riders. The BICO platform is dynamic to each city and considers each city’s user patterns and prioritisation as well as the SLAs they operate under to measure the usability of Bike Share Schemes and provide valuable data for operators.

“Our BICO platform allows us to take a deep dive into individual Bike Share Schemes in different cities and neighbourhoods around the world and find ways to improve usability within them,” said Toni Kendall-Troughton, CEO at Stage Intelligence. “We were particularly impressed with Chicago’s Bike Share scheme which was performing well without over servicing its neighbourhoods or the market. It was consistent throughout the quarter with high usability figures and over-performed on busy summer weekends to meet the rise in demand.”

 

About Stage Intelligence

Stage Intelligence specialises in developing Artificial Intelligence solutions for the transport and logistics industry. Its flagship solution, the BICO recommendation engine, delivers real-time intelligence for the management of bikeshare schemes. BICO enables precise and optimal decision making and has been purpose-built to remove the complexity from managing resources within a bikeshare scheme. Customers choose Stage Intelligence because our solutions increase their agility, adaptability and enable them to move beyond traditional manual processes. We collaborate with customers to solve complex problems and deliver solutions that have a lasting impact on their operations.

www.stageintelligence.co.uk