Over the last 12 months or so, questions or concerns about Artificial Intelligence (AI) have largely faded away. It isn’t that the general public has got all the answers they need about AI but more that AI is becoming a reality in more and more of our homes and places of work.
In our business, we’ve seen skepticism turn to excitement when we talk about the potential of AI to optimise how they operate. There’s a comfort level that is growing and we believe acceptance of AI will only accelerate over the next 12 months.
AI is often in action behind-the-scenes making user experiences more enjoyable and easing the workload for businesses. We’ve seen it implemented in our homes in smart home-hubs or news stories about AI helping to identify cancer or potential heart attacks. AI has a positive story and real-world applications that are putting fears to rest.
At the same time, research firm Gartner has confirmed that AI is creating more jobs, rather than taking them. By 2025, the amount of jobs generated by AI will have reached 2 million, according to the firm. That’s a big change from the common idea that AI kills jobs and makes people redundant.
Gartner shares our view that AI frees workers to focus on other tasks and enables them to go beyond routine tasks. Instead of seeing AI as a competitor, workers can see AI as a companion and a way to excel at a given task. AI becomes a critical tool in problem solving not a substitute for a human.
Gartner notes that in 2021, AI augmentation will generate $2.9 trillion in business value and recover 6.2 billion hours of worker productivity. We see this directly in the Bike Share Schemes that have deployed our BICO AI optimisation platform. They augment their operations with AI, which in turn drives revenue growth through increased ridership while maximising the potential of the workforce.
As worries about AI fade, businesses across different industries are starting to realise that AI can be extremely beneficial to them if applied correctly. Global technology research company ISG, discovered that although at present only 16% of businesses utilise AI, in 2019 that figure will rise to 51%.
There are a lot of different drivers for that but part of it is that the potential of AI is becoming widely understood and it is delivering real competitive advantages. Businesses that don’t explore the potential in AI potentially will miss out or see their competitors move faster and with more precision than them.
In the increasingly competitive micro-mobility market, we believe AI will be a clear differentiator and be a driver for user and revenue growth. AI isn’t an idea anymore, it is having a direct impact on how citizens enjoy and move across a city. The skepticism is gone and now adoption is only going to accelerate.
Get in touch if you’d like to learn more about how we’re using AI to optimise micro-mobility: firstname.lastname@example.org